Infobip secures its position as a CPaaS market leader, recognized for product excellence and customer satisfaction.
Dubai, United Arab Emirates, January 21, 2025 – Infobip, a global leader in cloud communications, has been ranked the second-highest scoring Communications Platform as a Service (CPaaS) provider in Metrigy’s latest CPaaS MetriRank Report 2024. This marks the second consecutive year of Infobip's recognition as a top player, highlighting its product innovation, customer sentiment, and market leadership.
The 2024 MetriRank CPaaS report ranks the top players by market share in the global CPaaS market, comparing financials, market share momentum, product mix, customer sentiment, and customer business success.
Infobip is recognized by Metrigy for its expanding go-to-market strategy, self-service capabilities and CPaaS ecosystem partnerships. Infobip scored maximum points for product mix, with a strong portfolio that includes not only a full range of communications APIs, but also CPaaS X, AI-powered omnichannel solutions, and other innovative offerings. Further, Metrigy noted Infobip also delivers high-value projects and follow-on professional services in collaboration with strategic partners.
Infobip is also one of only five companies in this ranking to receive a Metrigy MetriStar Top Provider Award, which recognizes technology providers whose customers achieved high business success and above-average customer sentiment ratings.
Beth Schultz, VP of Research, Principal Analyst and author of Metrigy’s CPaaS MetriRank report, said: “Infobip stands strong in this year’s ranking, among the top three providers in market share with a growing global presence buoyed by an advanced product portfolio and well-rounded go-to-market strategy, including a refocused direct sales program focused on industry-specific and targeted customer needs. Customers are responding positively, with highly positive sentiment scores and business success metrics—true measures of a company’s value.”
Silvio Kutic, CEO at Infobip, said: “"Being recognized by Metrigy as a market-leading CPaaS provider is a testament to our commitment to customer success and innovation. From RCS pilots to CPaaS and network API integrations, we remain dedicated to enhancing our offerings and expanding the CPaaS ecosystem."
From RCS pilots with large enterprises to the combination of CPaaS and network APIs, we are continuing to innovate to offer the best to our customers, help them achieve success and expand the CPaaS ecosystem
See the MetriRank CPaaS Report 2024 here.
ENDS
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent award wins include:
Infobip named as number one provider among Established Leaders in the Artificially Inflated Traffic (AIT) Fraud Prevention market in Juniper Research’s Competitor Leaderboard for AIT Fraud Detection Solution Vendors 2024 (Dec 2024)
Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)
Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
Media contact: InfobipUAE@teamlewis.com
Infobip Among Top CPaaS Providers
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